Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email, phone number, delivery addresses, and any specific floral needs. Payment details are collected when you place orders, though processing happens securely through our payment partners.

For our corporate clients, we might collect extra business details such as company registration information, preferred delivery times, and budget considerations to tailor our service to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Process and fulfill your flower orders and gift arrangements
• Communicate about order status and delivery timing
• Provide customer support and respond to inquiries
• Improve our services based on your feedback and preferences
• Send relevant service updates (with your consent)
• Maintain records for business and legal compliance

We also use aggregated, non-identifying information to analyze market trends and optimize our operations. For example, we may study which types of arrangements are popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these messages at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to provide services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to safeguard your information and use it solely for the specific services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness, implementing multiple protective layers. Our systems use encryption for sensitive data in transit, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is restricted to staff who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems; this data is handled by certified payment processors specializing in secure transactions.

While we maintain strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights concerning your personal information. You can request access to the data we hold, ask for corrections to inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business and legal purposes. Order records are retained for accounting and warranty reasons, while marketing preferences remain until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be kept longer if required by United Kingdom business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain functions.

Essential cookies are necessary for proper site function, enabling navigation and access to secure areas. These cookies do not collect personally identifiable information and are activated by default when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and improve the user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie settings in your browser. However, turning off certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Bloom Crest Quilt undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you via email or by posting a notice on our website before the changes take effect.

Minor updates for clarity or administrative purposes may occur without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our offerings are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the information below, and we will address the situation promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.